Everyone hates it and everyone needs it.
Fundamentally, QA/QC in local government is a process to assure documents are produced without defect (or as little defect as possible)
Time is seldom allotted to do it, people hate criticism of their work, it is seen as a waste of time.
However, as the saying goes, there is never enough time to do it right, but there is always enough time to do it over. (attributed to John Bergman)
The process of QA/QC is to get the document right the first time and not have to do it over.
I am (in this post) not going to go through and create documents and checklists - that will vary based on community, task, and in particular staffing levels. But every small community should focus on four things when they put their QA/QC process together.
1. Checklists that guide how to complete tasks
2. Templates for documents to ensure consistency
3. Clear proofreading guidelines
4. Supervisor review procedures
The side benefit of QA/QC is that you are providing the tools to bring new staff quickly into productive team members - if you have documented all your processes, produced templates and checklists, and established a method of review of work, you are more than 50% of the way there in on-boarding new staff.
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